Shipping Conditions

• Australia:
  All orders are shipped from our Queensland Dispatch Centre. All orders are processed within 1-2 business days. Orders placed before 11am are shipped on the same business day via Australia Post.
• New Zealand:
  All orders are shipped from our Bay of Plenty Dispatch Centre with a processing time of 1-2 business days. Items are shipped via Aramex. 

How long will it take for my order to arrive?
All orders are shipped via express delivery. Shipping times may vary slightly based on your location. Please refer to Aramex (NZ) or Australia Post (AU) for delivery estimates specific to your area.

Return Policy

Returns are accepted within 30 days from the delivery date.

Items must be returned in their original condition.

The buyer is responsible for return postage

For support with faulty or damaged items, please contact us at info@proplansystems.com.

Order Management

How do I cancel or change my order?
If you need to cancel or modify your order, please email our customer service team at info@proplansystems.com as soon as possible. We will do our best to accommodate your request. However, once your order has reached our dispatch centre, no further changes or cancellations can be made.

What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer service team at info@proplansystems.com immediately for assistance.

Customer Support

How can I contact customer support if I have further questions?
If you have any further questions or need assistance, please get in touch by emailing us at info@proplansystems.com.

What are your customer service hours?
Our customer service team is available Monday through Friday from 08:00 to 16:00 AEST (excluding public holidays).

Payment Methods
We accept major credit cards; however, Afterpay is not available. For large business orders, please contact our team to discuss account options.